How to show 3D models on Shopify
After you push a 3D model from Freakout to a Shopify product, it appears among that product's media in Shopify Admin. To show it in the product gallery on your storefront, the product must be published to the Online Store sales channel and your theme must support 3D media.
Check the product in Shopify Admin#
- Open Products in Shopify Admin and select the product you pushed the model to.
- Find the 3D model in the product's Media section. If it is still processing, wait for Shopify to finish before checking the storefront.
- Check the product's publishing settings. Make sure Online Store is selected as a sales channel and the product is active and published there. Save any changes.
Check your theme#
Shopify's Online Store 2.0 themes, including Dawn and other free themes built by Shopify, support 3D models without adding custom code. Use an up-to-date version of the theme.
If you use an older theme, update it or switch to a theme that supports 3D media. For a third-party or custom theme, check its documentation or ask its developer whether the product gallery supports 3D models.
Check the storefront product page#
- Open the product page on your storefront using the published theme.
- Look through the product gallery for the 3D model thumbnail and select it.
- Activate the 3D viewer and rotate the model to confirm it is interactive.
If the model is visible in Shopify Admin but missing from the storefront, check the product template in the theme editor. If the product uses an alternate template, inspect that assigned template and make sure its product gallery displays 3D media.
For Shopify's media requirements and theme guidance, see Shopify Help: Product media and supported themes for 3D models.